AKIXI
Award winning call and contact analytics
Whichever the sector and whatever your business size, we have a call management solution that’s right for you.
If you want to know more about where your calls come from, how long they last or calls you might have missed, to motivate your team with real-time statistics, AKIXI call management software is the answer.
AKIXI 1000 gives great insight into real-time call analytics, aiding the management of your telephone resources.
Its enhanced analytics allow you to deeply analyse call traffic with comprehensive reporting on unreturned and lost calls, aiming to minimise lost revenue.
The ‘Akixi 1000’ option generates scheduled emailed statistics in a range of formats, while its 1000 Wallboard gives employees up-to-date call stats within the office, or via the app.
AKIXI benefits
call recovery
Identify how many sales enquiries you’re missing every day
Calls by time/day
Discover when incoming calls peak and ensure your team is sufficiently resourced
Financial statistics
Assign estimated order values to successful inbound and outbound calls, specifying a call strike rate - calculating the potential revenue in a queue of calls waiting
Wallboards
With highly customisable tiles
Reporting
Schedule customised reports to be emailed directly to your inbox
Choice
Choose a service level to suit your business: Akixi Lite, 1000, 2000 or 3000
AKIXI 2000 provides your business with advanced call management and analytics solutions while including all the Akixi 1000 features.
Additional benefits of Akixi 2000 include call centre agent reporting, group reporting and account/disposition codes - giving supervisors the ability to manage operations more efficiently.
With in-depth, accurate call centre management reports, your business KPIs offer a more valuable insight, in turn improving consistency and quality of customer contact.
AKIXI 3000 is an omni-channel product that enables accurate analytics and flexible reporting, not just for calls, but emails too.
This option offers all-round communication strategy. Akixi agents are able to make use of their own omni-channel panel on their Windows desktop, and allows them to sign in/out of queues and groups, change their state and be notified of new group contacts.
