IT SUPPORT
Each of our support packages assign dedicated support engineers and the facility to contact them directly, as and when required. Our agents gain an in-depth knowledge of your IT infrastructure and build a good rapport with your staff, enabling rapid assistance and fault resolution to get your business running smoothly again.
RemoTe support service
Our remote support service has been devised for customers who would like their systems proactively managed remotely, for a fixed monthly fee. Users of this service have access to discounted rates for their onsite support requirements.
This service includes:
Full proactive management
Maintenance of all IT systems
Reactive support for all IT issues
Remote server & network monitoring and alerting service
On-going recommendations for improvements to the IT infrastructure
Guaranteed 4 hour response
Liaising with 3rd parties such as data or telephony providers
All remote support fully inclusive with no additional charges
Discounted site visits
Management of Microsoft 365 user accounts & settings
Fully managed service
This package is popular amongst our clients who would like a fixed cost for all of their support and consultancy needs, with no hidden extras.
This service includes:
Full proactive management
Maintenance of all IT systems
Remote server & network monitoring and alerting service
Liaising with 3rd parties such as data or telephony providers
Guaranteed 4 hour response
Reactive support for all IT issues
On-going recommendations for improvements to the IT infrastructure
Management of Microsoft 365 user accounts & settings
Call US NOW TO FIND THE
RIGHT SUPPORT LEVEL FOR YOU!
01279 354 114
Ad Hoc Support
This is offered to clients who require one-off assistance or occasional consultancy work. The advantage of this package is that it requires zero commitment to our services, but it has the freedom to call for help whenever necessary. All work is charged on an hourly or daily basis and is provided within a best efforts response time.
Additional Services
Alongside the support packages above, we offer a range of additional services that may be of interest:
Hosted Exchange – Standalone
Microsoft 365 Apps for Business
Microsoft Business Standard
Microsoft 365 Business Premium
Hosted Desktop (as well as a range of other Hosted products)
Online File Sharing
Cloud Backup Solution
AV & Spam filtering
Domain and Website Hosting
Data and Power Cabling