COVID-19 BIOSECURITY MEASURES
Here at Innovate Services, your health and safety is our top priority and we’ve actively been monitoring the COVID-19 situation and following daily advice from both the government and NHS.
Over the past few weeks we’ve put various measures in place to ensure our staff and customers are fully protected during our installations process, these measures include the following.
Remote Based support
Our staff are now all remote-based, working directly from their home. Over the last few weeks, we’ve moved away from on-site team meetings at our head office and instead switched to online calls; thus reducing our teams’ social contact.
PPE Equipment
Any engineers required to visit our customer sites are supplied with PPE equipment, including gloves that are removed and safely disposed of after each installation.
Hygiene Best Practice
Our Installations and the Engineering Team who install our products rigorously follow hygiene best practises. This includes washing hands with soap for 20 seconds, throwing away used tissues and having little contact with their eyes, nose and mouth.
installation process
Social distancing guidance dictates that our business needs to put measures in place to reduce social interaction between both our employees and customers; in order to reduce the risk of spreading the virus. To further adhere to this, we’ve also altered our installations process, as follows:
All installation equipment is delivered directly to your school / organisation so engineers are not required to visit any other office.
Customer instructions are left in reception for the engineer to read and work through independently, without any contact with on-site staff.
Wearing PPE equipment, the engineer completes the installation as normal and configures the set up.
The system is cleaned with antibacterial screen cleaner and all surrounding areas are wiped down.
A sign off sheet is sent to you to confirm the installation is complete. This is sent electronically as to avoid direct contact with our customers.
One of our team will then be in touch to schedule your remote training session. If you would prefer to receive on-site training, this can be arranged after social distancing regulations have been lifted.